About the role
AI summarisedThis role is an Associate in Self Service Banking Operations at a bank, focusing on forecasting accuracy of SSB machines, data analytics, process improvement, and supporting budgeting and customer experience initiatives.
BusinessFull-timeGeneral
Key Responsibilities
- Ensure high level of forecasting accuracy of SSB machines.
- Support day to day BAU, timely communication with stakeholders on any discrepancies.
- Prepare and coordinate unit Performance reports.
- Perform data analytics on machine faults and identify actionable insights to improve machine uptime.
- Deep dive and query root causes and suggest solutions to resolve.
- Be able to automate manual processes and suggest process improvements for the department.
- Manage ad-hoc analysis such as statistical and predictive modelling to solve / respond to business questions.
- Prepare and support budgeting, accruals and Strategic Cost Management processes.
- Prepare and support Customer Experience portfolio, contribute ideas to improve Customer Satisfaction (CSAT) / improve survey results.
- Participate and contribute ideas for team activities within the unit and department.
- Additional scope may be included depending on business needs.
Requirements
- Degree in any discipline.
- At least 2 years of working experience in banking operations.
- Good knowledge of SSB machines and operations.
- Proficient in Microsoft Office applications (Excel, PowerPoint, Word).
- Strong analytical and problem-solving skills.
- Good communication and interpersonal skills.
- Ability to work independently and as a team player.
- Detail-oriented and able to multitask.
- Experience in data analytics and automation tools is an advantage.
- Knowledge of statistical and predictive modelling is a plus.