About the role
AI summarisedBe the lynchpin in the team that propels Agilent forward by honing your skills in Order management, Customer Relationship Management, and Project Management. You will serve as the Go-To person delivering trusted answers while managing the end-to-end customer experience in a dynamic, forward-looking organization.
Life SciencesOnsite
Key Responsibilities
- Provide pre-sales and/or post-sales consulting on product/service order fulfillment, service requests, returns, collections, invoicing, contract issues, and lease administration.
- Resolve complex customer service issues for multi-country or multi-regional accounts, acting as a liaison between customers and internal teams (sales, manufacturing, logistics).
- Influence changes to production schedules, shipping timelines, and pricing as needed.
- Ensure accurate and timely processing of orders within established turnaround times while maintaining compliance with Agilent’s policies.
- Maintain proactive follow-up on order management to ensure proper revenue recognition and keep customers informed of order status.
- Identify and follow up on potential business opportunities.
Requirements
- Bachelor's or Master's degree, or equivalent experience in customer service operations.
- Excellent verbal and written communication skills in English and Korean (required for supporting the Korean Customer Market).
- Proficiency in MS Office Suite (Word, Excel, PowerPoint).
- Ability to handle high call volumes and maintain excellent phone skills.
- Proven ability to work in a fast-paced, culturally diverse environment and prioritize competing tasks.
- Detail-oriented with meticulous attention to accuracy in order handling.
- Proactive problem solver capable of managing escalations and dealing with strong personalities effectively.