About the role

AI summarised

The Train Service Controller (CCL) is responsible for monitoring and controlling train operations on the Circle Line to ensure safe, reliable, and efficient service. This role involves managing train movements, responding to incidents, and coordinating with various teams to maintain schedule adherence.

TransportFull-timeGeneral

Key Responsibilities

Monitor and control train movements to ensure safe and efficient operations
Respond to service disruptions and incidents, implementing contingency plans
Coordinate with station staff, drivers, and maintenance teams
Manage train schedules and adjust service patterns as required
Maintain accurate logs and reports of operational activities
Communicate with passengers via public address systems during disruptions
Ensure compliance with safety regulations and operating procedures

Requirements

Diploma or degree in any discipline
Prior experience in operations control or railway environment preferred
Ability to work rotating shifts including nights, weekends, and public holidays
Strong communication and decision-making skills
Ability to remain calm under pressure and handle emergencies
Proficient in computer systems and data entry
Good command of English, both written and spoken
Willingness to undergo training and certification as required