About the role

AI summarised

The Senior Service Engineer / Technical Support – Mobile Power (APAC) role provides critical customer service and technical support for the mtu mobile power systems fleet across the Asia Pacific region. Based in Singapore, this position acts as a key coordination point between customers, service operations, and technical teams, focusing on aftermarket service support, repair coordination, and operational execution for mission-critical mobile power applications.

AerospaceOnsiteServices

Key Responsibilities

Provide technical support for mtu mobile power systems across APAC, covering marine and industrial applications through the full lifecycle (pre-sales to after-sales).
Act as the primary technical point of contact for customers, subsidiaries, distributors, and service partners.
Coordinate and support all service activities including installation, commissioning, maintenance, repair, and overhaul (MRO) of mobile power systems.
Lead breakdown troubleshooting, diagnostics, failure analysis, and crisis recovery situations for mobile power systems.
Perform data analysis, diagnostics, and root cause investigations into technical issues and failures.
Provide structured technical feedback to Level 3 support, factories, and R&D teams.
Support crisis management by coordinating resources, technical input, and customer communication during critical situations.
Manage warranty claims evaluation, documentation, and approval in adherence to company policies.

Requirements

Proven hands-on experience in power systems, diesel engines, generators, or marine engines.
Experience with controls and automation systems in mobile applications is essential.
Ability to provide customer service across the full lifecycle from pre-sales clarification through after-sales resolution.
Strong ability to coordinate complex service activities involving field service engineers and regional teams.
Must possess the legal right to work in Singapore.
Comfortable working cross-functionally with technical, commercial, and operations teams.