About the role
AI summarisedSupport the Account Manager/VP Customers in driving successful customer relationships, contract administration, revenue generation, and financial planning within the aerospace sector.
AerospaceOnsiteCustomer Management
Key Responsibilities
- Support Account Manager/VP Customers in defining and implementing customer account strategies using the account management process.
- Utilize the Customer Hub to drive account management discipline across all aspects of the Rolls-Royce customer relationship.
- Assist in contract and account administration, including generating revenue & cash plans and managing profit opportunities.
- Manage and deliver the financial plan for assigned customers, including handling debt or payment matters.
- Support achievement of Customer Satisfaction and NPS targets for assigned customers.
Requirements
- Degree in a technical or numerate discipline, or strong relevant experience.
- Self-motivated with the ability to work in a multifunctional and multicultural environment.
- Proven planning and programme management experience.
- Confident influencing and communication skills with a key customer focus.
- Proficiency in IT skills, fluent across Microsoft Office suite.