About the role
AI summarisedThe IT Field Engineer role involves providing on-site IT support across the ASEAN and Greater China region. The engineer will handle hardware and software troubleshooting, network issues, and ensure smooth IT operations at various client locations.
BusinessFull-timeGeneral
Key Responsibilities
- Provide on-site IT support to end-users in the ASEAN and GCR region.
- Troubleshoot hardware and software issues including desktops, laptops, printers, and mobile devices.
- Install, configure, and maintain IT equipment and systems.
- Manage network connectivity issues including LAN/WAN, Wi-Fi, and VPN.
- Coordinate with vendors for hardware repairs and replacements.
- Document incidents, solutions, and maintain IT asset inventory.
- Assist in IT projects such as system upgrades and rollouts.
- Provide remote support when necessary and escalate complex issues.
Requirements
- Diploma or degree in Information Technology, Computer Science, or related field.
- At least 2 years of experience in IT support or field engineering.
- Strong knowledge of Windows and Mac OS operating systems.
- Experience with Active Directory, Office 365, and basic networking.
- Familiarity with ticketing systems and ITIL framework.
- Excellent communication and customer service skills.
- Ability to travel within ASEAN and GCR region up to 50% of the time.
- Valid driver's license and passport.
- Fluency in English and Mandarin (to support Chinese-speaking clients).
- Certifications such as CompTIA A+, Network+, or Microsoft certifications are a plus.