About the role

AI summarised

Serve as a Service Engineer responsible for providing comprehensive field service, installation supervision, commissioning, maintenance, and repair of complex Schneider MV, LV, and transformer projects across a designated region or subgroup.

IndustrialOnsiteCustomer Projects & Services

Key Responsibilities

Perform field service activities including installation supervision, commissioning, maintenance, modification, system upgrade, and repair of complex Schneider MV, LV, and transformer projects.
Provide day-to-day service and installation supervision of Schneider products at customer sites.
Train customers on the operation and maintenance of Schneider equipment.
Act as the primary representative for Schneider, addressing customer concerns on-site.
Identify and report failure modes encountered in the field and determine root causes of equipment failures.
Resolve site problems at customer locations and provide detailed reports on the issues encountered.
Provide 24-hour telephone support to customers.
Support internal processes related to spare parts warranty, preparation, and assembly.

Requirements

Proven ability to perform field service activities in a customer site environment.
Technical knowledge of Schneider MV, LV, and transformer projects.
Ability to supervise installations and commission equipment successfully.
Strong problem-solving skills to address complex site issues under pressure.
Excellent communication skills for customer training and technical reporting.
Willingness to provide on-site support and travel as required.