About the role
AI summarisedJoin Accenture as a Customer Contact Communications Associate, providing high-end support for complex product groups. This role involves end-to-end ownership of customer issues, from initial investigation to resolution, while mentoring team members and identifying process improvements.
ConsultingOnsiteOperations & Delivery
Key Responsibilities
- Investigate and prioritize advertising issues, escalating to specialists when further troubleshooting or de-bugging is required.
- Own tasks end-to-end until they are assigned to a specialist.
- Discern product confusion from bugs and advise the sales team on solutions to achieve desired outcomes.
- Partner with product support group specialists to determine solutions for advertising bugs and product confusion.
- Mentor team members and own specific product support areas.
- Identify areas of improvement in existing processes.
Requirements
- Diploma holder
- Minimum of 1 year of experience in Customer Service/Call Centre
- Excellent oral and written communication skills required.
- Ability to rapidly assess, analyze, resolve, or troubleshoot issues and distill into clear communications.
- Aptitude to support sophisticated products.
- Ability to overcome a product learning curve.
- Ability to think critically and problem-solve.
- Proficient in English
- Proficient with using computers
- Ability to work on shifting schedules (AM shift 7AM-4PM and PM shift 11AM-8PM) with monthly weekend rotation based on client demands.