About the role

AI summarised

Customer Communications Associate at Accenture, a global professional services company. The role involves developing deep product knowledge, investigating and prioritizing advertising issues, and facilitating high-end customer experience. Requires strong communication and problem-solving skills, with a bachelor's degree and ability to work shifting schedules.

BusinessFull-timeOperations & Delivery

Key Responsibilities

Develop deep knowledge within a complex product group.
Investigate and prioritize advertising issues, raising to a specialist when appropriate for further troubleshooting or de-bugging.
Own tasks end-to-end until they are assigned to specialist.
Discern product confusion from bugs, determine solutions, and advise the sales team advertisers to accomplish the advertisers desired outcome.
Strong interpersonal skills to communicate issue resolution, technical resolution, workarounds, or product confusion to the sales team
Partner with product support group specialists to determine solutions to advertising bugs and product confusion
Facilitate a high-end customer experience related to support for advertising bugs
Mentor team members and own product support areas
Identify areas of improvement in the existing process

Requirements

Bachelor degree & Diploma holders ( Fresh Grads are welcome! )
Excellent oral and written communication skills required.
Ability to rapidly assess, analyze and resolve or troubleshoot issues and distil into clear and concise communications.
Aptitude to support sophisticated products.
Ability to overcome a product learning curve.
Ability to think critically and problem seek.
Ability to work in teams.
Proficient in English
Proficient with using computers
Able to work on Shifting schedule – AM shift 7AM to 4PM and PM shift 11AM to 8PM
With weekend work rotating monthly according to client demands
Fixed Term 1 year contract with high potential of renewal