About the role
AI summarisedIT Engineer role at a semiconductor company (Qualcomm) providing advanced technical support for desktops, laptops, mobile devices, and ATE equipment. Responsibilities include troubleshooting, root cause analysis, asset management, and participation in IT projects. Requires 3+ years of IT support experience, proficiency in Windows OS and networking, and optional experience with semiconductor test platforms.
FablessFull-timeIT Engineering
Key Responsibilities
- Provide advanced troubleshooting and technical support for desktops, laptops, mobile devices, printers, and other IT equipment.
- Diagnose and resolve complex technical issues related to operating systems, software applications, network connectivity, and hardware components.
- Perform root cause analysis for recurring issues and implement permanent solutions to prevent future occurrences.
- Collaborate with other IT teams to escalate and resolve issues that require specialized expertise.
- Maintain accurate records of all service desk activities, including incident reports, service requests, and knowledge base articles.
- Effective participation in IT projects and initiatives aimed at improving Service Improvement as well as process improvements.
- IT equipment asset management and tracking
- Provisioning of computer equipment (laptop, desktop, monitors, etc.)
- Perform administration, troubleshooting, setup if ATE equipment such as Advantest and Teradyne tester equipment
Requirements
- 3+ year of experience in IT Support or related area.
- 3+ year of experience in operating system or software application troubleshooting (e.g., root cause analysis, debugging).
- Proficiency in troubleshooting expertise in Windows OS, 10/11, Basic Networking, Active Directory, and remote support tools.
- Strong customer service orientation and a commitment to delivering high-quality support to end-users
- Good verbal and written communication skills with the ability to convey technical concepts to non-technical users
- Proven ability to prioritize and manage multiple tasks in a fast-paced environment
- Ability to work independently with minimal supervision and as part of a collaborative team
- Hands-on experience with Advantest V93000, T2000, or similar ATE platforms
- Understanding of semiconductor test processes, hardware interfaces, etc.
- Proficiency in Linux environments and scripting (e.g., Python, Perl, or Shell) for automation