About the role

AI summarised

The Customer Service Specialist supports end-to-end customer service activities for assigned accounts at Qualcomm, a semiconductor company. The role involves order management, shipment coordination, and customer inquiries, with a focus on leveraging digital tools and AI-enabled solutions to improve efficiency. The ideal candidate has 2-5 years of experience in customer service or supply chain within a technology-driven environment.

FablessFull-timeCustomer Service

Key Responsibilities

Support day-to-day customer service activities including order management, forecast, shipment coordination, returns/RMA support, and customer inquiries.
Assist with purchase order entry, order changes, scheduling updates, and monitoring of customer orders to ensure timely fulfillment.
Support customer onboarding activities such as new account setup, contract documentation, and system updates.
Help manage customer expectations related to supply availability, demand changes, and delivery status, and escalating issues to senior team members when required.
Interface with internal teams including Sales, Sales Operations, Planning, Finance, Logistics, Quality, and Export Compliance to support issue resolution.
Participate in Sales Development, Quote Approval, External Audit activities and Ad Hoc assignments.
Use standard reports, dashboards, and digital tools to support analysis of forecast accuracy, order status, and customer trends.
Leverage AI-assisted features, automation tools, or new system capabilities (where available) to improve data accuracy, responsiveness, and productivity.
Maintain accurate data in enterprise systems (e.g., ERP, CRM, planning tools) and follow defined processes and controls.
Participate in testing, training, and adoption of new systems or process enhancements.

Requirements

2–5 years of experience in Customer Service, Order Management, Supply Chain, or Operations within a technology-driven or manufacturing environment.
Basic to intermediate proficiency in Microsoft Office tools (Excel, Word, PowerPoint, Teams), Copilot and AI Tools.
Strong attention to detail with the ability to follow processes and meet deadlines.
Willingness and ability to learn new systems, tools, and processes quickly.
Clear communication skills in written, verbal, and virtual settings, including cross-cultural interactions.