Vice President, Digital Service Delivery Specialist, Consumer Banking

Key Responsibilities

• Lead and deliver regional Wealth Digital Banking initiatives across multiple markets (Singapore, Hong Kong, Taiwan, India, Indonesia and China), ensuring alignment with business strategy, regulatory requirements, and client experience standards.
• Drive end‑to‑end project execution by partnering with regional and country stakeholders across Wealth platform, business, product, design, technology, and operations.
• Translate Wealth business needs into high‑quality business requirements and user stories that support digital wealth journeys and product capabilities.
• Collaborate with product and design teams to define intuitive customer journeys, process flows, and digital interfaces for wealth clients.
• Review and validate functional specifications with technology teams to ensure solutions meet business intent, scalability, and quality expectations.
• Lead Agile delivery activities including backlog management, prioritization, development tracking, and dependency management.
• Define and oversee comprehensive testing strategies, including UAT planning, execution, and defect resolution across manual and automated testing cycles.
• Manage and guide testing resources to ensure timely, end‑to‑end testing coverage and production readiness.
• Ensure smooth deployment and operational roll‑out of Wealth digital services, including live business verification and post‑implementation support.
• Demonstrate strong ownership and business acumen, actively adopting AI and digital innovations to uplift Wealth digital delivery standards and operational effectiveness.