Sr. Partner Business Operations Lead, APJ

Key Responsibilities

• Serve as a strategic business partner to the leadership team, providing data-driven insights and guidance to shape the overall business strategy and operations. Influence and collaborate with cross-functional teams to drive optimal business outcomes.
• Documents and implements standardized business processes and metrics, including KPI definitions and goal cascades, to support operational effectiveness. This may include determining sales territories and quotas for teams.
• Orchestrates AI-human collaboration in the sales process, and manages and optimizes AI sales intelligence tools and automated customer/partner interaction systems
• Maintains sales tools data quality to ensure accurate reporting and forecasting
• Implements sales workflows and automation to streamline process and improve seller efficiency
• Conducts sales performance analysis on win/loss data, conversion rates, goal attainment, and/or forecast accuracy to identify potential risks.
• Prepares and drives regular business reviews with insights on pipeline health, performance trends, and operational efficiency.
• Acts as primary point of contact to resolve stakeholders' requests and execute daily operational processes.
• Leads sales tools training and adoption initiatives to improve utilization and productivity.
• Serve as a change agent, guiding the business through transformations and supporting the effective management of organizational change initiatives.
• Drives escalations, gap-to-green, and/or other issues to resolution.