About the role
AI summarisedThis role leads a team of Operations Coordinators in a regional Control Tower at CEVA Logistics, a global 3PL provider. The manager ensures on-time delivery, manages shipment booking and issue resolution, and monitors carrier performance across multiple transport modes. The position requires 3+ years of freight forwarding experience and 1 year of team management experience.
BusinessFull-timeCEVALogistics
Key Responsibilities
- Guide team members in the resolution of issues arising during day-to-day business; act as initial point of escalation for operational issues
- Identify root causes, define and implement corrective actions within the operational team as necessary to prevent / address issues as they arise
- Monitor and analyse compliance and performance of carriers and suppliers with the use of dashboards and reports, ensuring follow up with respective supply chain stakeholders
- Attend customer meetings on operational topics where required, provide input as required to prepare team meetings, monthly reviews and quarterly business reviews
- Support the on-boarding of suppliers to ensure SOP compliance
- Monitor KPIs, identify continuous improvement opportunities and discuss suggestions with Operations Management
- Contribute to the design and implementation of improvements to processes or policies in collaboration with other CLL functions within the Control Tower or region
- Schedule and manage team workload, overtime and vacation planning to ensure business continuity and prevent disruption to operations
- Ensure adherence to established work standards and work processes
- Provide input to Operations Manager in performance evaluation and professional development of team members, including training / development plans and succession planning
- Manage knowledge exchange between resources and ensure that all staff is trained on latest applicable CEVA and customer processes and policies, in line with quality guidelines where applicable
Requirements
- Equivalent of a Diploma or higher in Logistics, 3PL, Transportation or Supply Chain Management, or any other related field, or comparable work experience
- 3+ years operational experience in Freight forwarding, logistics or International Supply Chain Management
- 1 year of experience in managing a smaller team
- Freight Forwarding experience and a thorough understanding of transport and logistics processes in at least one mode of transport (air/ocean/ground)
- Strong IT skills and working knowledge of Microsoft Office
- Ability to prioritize work and to assign workload to team members according to resource availability
- Openness to work in an international / multi-cultural environment
- Excellent communication skills with a customer service-oriented mindset high degree of self-motivation
- Proven ability to lead a team effectively
- Ability to work under pressure in a fast-paced environment, good time management skills
- Highly dependable and reliable in ensuring priorities are met effectively
- Willingness to occasionally support work schedules outside of standard business hours (evenings / weekends)
- Freight Forwarding and / or warehousing experience in one of the following industries: Pharma / Healthcare, Automotive, Aerospace, High-tech (desirable)
- Knowledge of applicable industry standards and / or certifications, such as ISO 9001, GDP and others; experience with quality management processes (desirable)
- Good knowledge of office products, Excel, PPT, Word, Visio, Power BI, Access (desirable)