About the role
AI summarisedContract Manager responsible for service delivery and operational management at a large multi-user logistics operation in Kettering. Leads diverse operations, drives customer service excellence, implements cost-saving initiatives, and manages business reviews for a global 3PL provider.
BusinessFull-timeGeneral
Key Responsibilities
- Lead diverse operations forming a management team that creates, sustains, and embeds a culture of employee engagement, high performance, continuous improvement, and succession planning.
- Generate coaching, training, and development opportunities.
- Drive outstanding customer service excellence, championing health, safety, and quality activities across the operation.
- Lead and implement cost save initiatives through effective LEAN and financial KPI targets.
- Form excellent customer relationships through exemplary service delivery acting as the main point of contact for all operational performance activities.
- Investigate problematic issues or failures and implement solutions and protective measures to mitigate future risk.
- Take ownership of all monthly, quarterly, and yearly business reviews, creating reporting packs for customers on operational KPIs, metrics and overall performance.
- Ensure activities are in line with operational and contractual budgetary targets.
- Collaborate with senior management to support new commercial opportunities, projects and value-added solutions with a focus on organic growth, site development and the maximization of revenue.
- Support in creating, defining, and deploying operational strategies in alignment with product line objectives and participate in wider project support as and when required.
Requirements
- Proven experience of managing large, multi-contract warehousing operations with a high level of client interface.
- Ideally within a fast-paced 3PL operation.