About the role
AI summarisedProvide end-to-end leadership for CRM, HSE, Risk Management, and Sustainability platforms across Keppel Group and all business applications within Keppel InfraDiv. This role encompasses application operations, governance, team management, and strategic planning to ensure applications are stable, secure, compliant, and aligned with business needs.
IndustrialOnsite
Key Responsibilities
- Own the overall availability, performance, and reliability of critical business applications across the organization.
- Manage incidents, service requests, and problems according to agreed SLAs and ITSM processes, serving as the escalation point for major issues.
- Lead and manage application support and delivery teams, setting performance expectations and providing coaching.
- Establish, maintain, and enforce application standards, workflows, and governance practices under the COE.
- Govern application change, release, and deployment activities to minimize operational risk and ensure compliance with IT policies.
- Define and maintain the application roadmap, evaluating enhancement requests and driving application rationalization.
- Act as the primary IT contact for business leaders, translating operational challenges into clear system and technology actions.
- Manage application vendors, SaaS providers, and system integrators, overseeing performance and contract compliance.
- Lead or oversee major application upgrades, migrations, and transformation initiatives.
Requirements
- Bachelor’s or Master’s degree in Computer Science, Engineering, or a related field.
- 10+ years in technology leadership roles with extensive experience in application development, system architecture, and governance.
- Strong background in enterprise application support and delivery.
- Proven track record managing technical teams and multiple complex applications.
- Solid understanding of ITSM processes (Incident, Problem, Change Management).
- Strong stakeholder management and vendor management skills.
- Structured, detail-oriented, and governance-focused mindset.
- Ability to balance operational stability with transformation initiatives.