About the role

AI summarised

The Senior Health Representative (Vaccines) at Pfizer is a senior-level field-based role focused on building long-term relationships with healthcare professionals to promote vaccine products and support patient care. The role involves consultative selling, territory management, and cross-functional collaboration to drive sales and ensure compliance. Success requires strong communication, strategic thinking, and deep knowledge of the pharmaceutical industry and vaccines.

BiopharmaFull-timeSales | Regular Full time

Key Responsibilities

Responsible for onboarding customers to new operating models and to new platforms (e.g., Digital Engagement Portal)
Ability to effectively identify and implement the most efficient virtual/in-person engagement strategies by customer to maximize overall effectiveness and impact. Develops and implements effective business and territory call plans and adapts based on self-identified opportunities and insights
Knowledgeable of HCPs preferences for content and channels to orchestrate an ideal customer experience through relevant content selection
Driving identified customers to the digital service offerings, opening a world of trusted materials and support that can be tailored to their needs and those of their patients. Ensuring customers gain best value from the services
Effectively builds rapport and relationships with customers across virtual and F2F environments; maintains a methodical approach toward call objectives (e.g., clear next steps and appropriate documentation, managing to KPIs); utilizes current digital tools effectively (e.g., Veeva Engage) as well as adapts quickly to new CF tools for successful customer engagement; leverages analytics to assist with developing insights and next best action plans
Gaining deep understanding of Health Care Professional needs, sharing expert product advice, tailoring data, delivering promotional activities, aligning the customer lifecycle with that of the Pfizer portfolio and connecting them to relevant internal Pfizer people whenever they need it
Provide objective and scientifically sound medical information regarding Pfizer's product portfolio and the diseases states. Incorporating the use of educational programs, outcome and other tools which identify the greatest opportunities for improving patient care
Responsible for strategic deployment of Pfizer resources to support HCP (e.g. patient education, adherence resources); work effectively across multiple virtual engagement platforms based on customer preferences/compliance guidelines; able to integrate guidance from management and other support functions (Marketing, Medical) and technical solutions (e.g. RTE) into call planning; collaborate effectively with other Customer-Facing (CF) colleagues
Seeking and developing awareness of external market conditions to drive exceptional customer support and insights, connecting customer discussions with external trends and internal developments within Pfizer
Establishing a strong working relationship with the Pfizer (Digital) and Medical Teams and sharing insights from customers to improve Pfizer's digital service offering
Managing and achieving annual targets and ensuring adherence to Compliance, Legal, Medical and Regulatory requirements
Provide support for relevant inline vaccines prescribed by HCP's

Requirements

A Tertiary Diploma/Degree preferred in Business/ Science/ healthcare background with solid knowledge of the industry
Minimum 5 years sales experience in pharmaceutical/medical device industry (previous vaccine experience is a plus)
Curiosity with an entrepreneurial & growth mindset
Analytical skills to identify the connections between data, products and the needs of both Health Care Professionals and patients
Written and verbal communication skills to help build trusted, sustainable relationships with your internal and external stakeholders
Good digital literacy - Solid understanding of the digital space and a willingness to keep learning and upskilling
Strategic thinking and planning to help customers see beyond the day-to-day
Agility, adaptability to change and seasoned negotiation skills
Commercial and business acumen, managing financial budgets, driving sales and achieving performance measures
Able to connect with customers virtually and in person
Can-do attitude and a work ethic underpinned by determination and commitment
Highly dependable and able to work independently
Possess a class 3 valid driving license and preferably possess a car