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Singapore Airlines

Cargo - Associate (IT and System)

Singapore Airlines
BusinessSearch by LocationFull-time2 weeks ago
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About the role

AI summarised

This is an associate-level IT and systems role within the cargo division of an airline. The position involves supporting the Integrated Cargo Management System (ICMS), handling product operations, user engagement, and administrative tasks to improve business efficiency.

BusinessFull-time1684

Key Responsibilities

  • Develop a strong understanding of cargo operations and the ICMS platform.
  • Support issue triaging, troubleshooting, and escalation to ensure business continuity.
  • Log and follow through on Requests for Change (RFCs) to enable system enhancements.
  • Assist in user training and documentation to strengthen ICMS adoption and operational efficiency.
  • Act as an ICMS advocate, promoting best practices and supporting change initiatives.
  • Communicate product vision, priorities, and requirements to stakeholders and vendors.
  • Support user engagement and training roadmaps to improve system usage and experience.
  • Develop user guides, communication materials, and conduct outreach or refresher sessions.
  • Assist in budget planning, tracking, and reporting for ICMS operations.
  • Maintain system documentation in Business Risk Assessment Document (BRAD), Business Application Criticality Analysis (BACA), Records of Processing (ROP) and ensure audit readiness.
  • Support Business Continuity Plan (BCP) tests and follow-up actions.
  • Coordinate vendor visits, audit reviews, and manage logistics for system activities.

Requirements

  • Diploma in any area
  • Strong analytical, coordination, and communication skills.
  • Detail-oriented, resourceful, and comfortable solving non-routine problems.
  • Team player who can also work independently.
  • Proficient in Microsoft Office Suite and familiar with Power Automate.
  • Knowledge of Scrum or other Agile frameworks preferred.