About the role
AI summarisedCustomer-facing program management role within Boeing Global Services in Singapore, responsible for leading commercial aircraft modification projects across avionics, interiors, connectivity, and airframe systems. Acts as the primary customer liaison, drives project execution, manages risks and contracts, and coordinates cross-functional teams including engineering, supply chain, and MRO partners to deliver lifecycle value and superior customer experience.
AerospaceOnsiteProgram Management
Key Responsibilities
- Prime point of contact for Boeing Modifications customer
- Manage customer expectations and deliverables for a portfolio(s) of Modification projects
- Collaborate with the Airline Customer, BGS Sales and the Mods Integrated Product Team (IPT) to ensure proposal quality and accuracy relative to deliverables, capacity, costs and schedule prior to customer offer
- Lead the development and execution of strategic communications - customer portfolios, executive summaries, escalation briefs, and critical messaging - to inform, engage, and drive alignment across internal and external stakeholders
- Identify and manage future changes to statement of work, incorporate lessons learned for future offerings, and support long-term business growth
- Coordination between Modification work streams and customers, including project status, updates and queries, and acting as customer advocate relaying crucial operational needs related to aircraft modification deliveries
- Close collaboration with engineering, suppliers, airline customers, Q/A, operations, finance and airplane regulators
Requirements
- 5+ years’ experience in a role requiring project / program management skills
- 5+ years’ experience working in an environment with competing and changing priorities
- 5+ years’ experience developing and maintaining relationships and partnerships with customers, stakeholders, peers and partners
- 3+ years’ experience developing & delivering presentations to senior leaders
- Willing and able to travel up to 25% of the time both domestically and internationally
- 10 or more years' related work experience or an equivalent combination of education and experience
- Project Management Professional (PMP) credential is a PLUS
- Exceptional people skills with proven ability in change management and leading an innovative, collaborative growth-oriented culture with an embedded foundation of quality and safety
- Experience working in a cross functional environment
- Experience in contracts and proposals
- Keen ability to foster and build relationships with key internal and external stakeholders/customers, suppliers, and industry leaders, and across Boeing enterprise