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Jobfoundry
Apple

Channel Fulfillment Analyst(12 Months Contract)

Apple
TechnologySingaporeOnsitePosted 23 months ago
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About the role

AI summarised

The Channel Fulfillment Analyst is responsible for managing order and returns processes for Apple's reseller channel, ensuring timely execution and compliance with SOPs, SLAs, and SOX requirements. The role involves analyzing fulfillment metrics, driving process improvements, supporting system rollouts, participating in improvement projects, and training team members. Strong communication and analytical skills are essential, with preferred experience in SAP, data visualization tools, and Asian customs regulations.

TechnologyOnsiteOperations and Supply Chain

Key Responsibilities

  • Independently process Order and/or Returns Management activities and manage Reseller inquiries (Order Cancellations, Repricing, Returns & Delivery Escalations) in accordance to Standard Operating Procedures (SOP), Target Service Levels (SLA) and SOX requirements
  • Define and lead the rollout of New Product Introduction Order Management Activities such as System Configurations and Order Transition Plans when required
  • Champion and continuously improve Channel Fulfilment, Order and/or Returns Management processes or Standard Operating Procedures (SOP) for sub-regions and/or lines of businesses
  • Responsible for driving key fulfilment, cost, work driver and service level metrics (KPIs) by identifying and root causing issues, developing scalable preventive solutions and leading its rollout
  • Participate and/or represent Regional/Global Capital Improvement Projects including Business Requirements Definition and User Acceptance Testing (UAT)
  • Coach and train Channel Fulfilment Analysts on Fulfilment, Order and/or Returns Processes

Requirements

  • Bachelor’s Degree in fields such as Engineering, Statistics, Mathematics, Operations, Business Management or Finance is preferred
  • Strong verbal and written communicator with the ability to articulate complex issues, findings or analysis to senior management in a clear and concise manner
  • Experience in customs and/or regulations within Asian countries is an added advantage
  • Japanese and Korean Language proficiency is an added asset (but not required)
  • Knowledge/experience of working on SAP is an added advantage
  • Proven expertise with data analytics and visualisation tools such as Excel, Tableau, Macros etc