About the role
AI summarisedAs a key member of the CIO Advisory team at KPMG, you will be pivotal in transforming IT services and solutions by advising both IT and business stakeholders. This role requires leveraging deep knowledge of the ServiceNow platform to meet client needs, interacting regularly with C-Suite executives.
ConsultingOnsite
Key Responsibilities
- Lead and oversee end-to-end development and delivery of ServiceNow implementations and enhancements.
- Manage and configure ServiceNow modules according to client requirements and best-practice standards.
- Effectively manage ServiceNow integrations with enterprise systems using APIs, web services, and other integration tools.
- Conduct comprehensive testing and debugging to ensure optimal functionality, performance, and stability of ServiceNow applications.
- Analyze complex business problems and provide ongoing application support, including troubleshooting and issue resolution.
- Act as the primary point of contact for stakeholders, ensuring program outcomes align with business objectives.
Requirements
- Minimum of 10 years of experience in architecture or senior technical roles.
- Demonstrated in-depth understanding of ServiceNow modules (ITOM, ITAM, Service Catalogue, Custom Applications, SPM & EA, IRM & SecOps, WSD).
- Proven technical expertise in JavaScript, HTML, CSS, and other relevant web technologies.
- Strong analytical and problem-solving skills with the ability to think critically and creatively.
- Client-centric mindset and understanding of IT within a Business context.
- Ability to communicate effectively with both technical and non-technical stakeholders, including C-Suite executives.