About the role
AI summarisedCustomer Service Officer at Singapore Airlines Service Centre in ION Orchard, handling walk-in customers with reservations, ticketing, and membership transactions. Requires NITEC or equivalent, customer service experience preferred, and shift work including weekends and public holidays.
BusinessFull-time845
Key Responsibilities
- Attend to walk-in customers and perform frontline services at the Service Centre located in ION Orchard
- Attending to general enquiries
- Providing reservations and ticketing services (e.g. making or changing flight bookings, issuing/reissuing tickets, processing refunds)
- Handling membership related transactions
- Assist in backroom administrative functions and other ad-hoc duties if necessary
- Rostered for shifts within the daily operating hours of 9am to 6:30pm, including weekends and public holidays, on a rotational basis
Requirements
- Minimum of NITEC/Higher NITEC or equivalent
- Work experience in the airline/travel industry or customer services, with knowledge of airline tariffs and ticketing will be an added advantage
- Working knowledge in Microsoft Office
- Possess good verbal and written communication skills and customer service attributes
- A team player and a quick learner
- Able to adapt quickly in response to changes and have the ability to handle work stress