About the role
AI summarisedThis role is for an AVP/Senior Associate in Workforce Management within the SRE & Governance team at a bank's Group Technology division. The specialist will be responsible for workforce planning, resource management, and governance to ensure optimal staffing and operational efficiency.
BusinessFull-timeGeneral
Key Responsibilities
- Develop and implement workforce management strategies to optimize resource allocation and productivity.
- Monitor and analyze workforce data to forecast staffing needs and identify trends.
- Collaborate with SRE and governance teams to align workforce planning with operational requirements.
- Manage resource scheduling and capacity planning to meet service level agreements.
- Prepare and present workforce reports and dashboards to senior management.
- Identify process improvements and automation opportunities within workforce management.
- Ensure compliance with governance policies and procedures related to workforce management.
- Support the development of workforce management tools and systems.
Requirements
- Bachelor's degree in Business, Finance, Information Technology, or related field.
- Minimum 5 years of experience in workforce management, resource planning, or operations management.
- Strong analytical and problem-solving skills with proficiency in data analysis tools (e.g., Excel, SQL).
- Experience with workforce management software and systems.
- Excellent communication and stakeholder management skills.
- Knowledge of SRE principles and IT governance frameworks.
- Ability to work in a fast-paced, dynamic environment.
- Experience in the banking or financial services industry is preferred.
- Certification in workforce management or project management (e.g., PMP) is a plus.