About the role
AI summarisedThis is an associate role in the Finance Division of Singapore Airlines, focusing on outward billings for interline passenger revenue. The role involves monitoring outsourced BPO processing, maintaining special prorate agreements, performing quality control, ensuring billing accuracy, investigating anomalies, and conducting user acceptance testing for system changes.
BusinessFull-time1698
Key Responsibilities
- Ensure all the other airlines (OAL) coupons uplifted for the month are processed promptly and completely by the outsourced Business Process Outsourcing (BPO) vendor
- Monitor the processing done by the BPO staff
- Answer their queries especially those relating to involuntary-routed tickets so that the coupon values can be calculated for billing
- Ensure the Special Prorate Agreements (SPA) signed by Partnership Department are maintained promptly for interline billings
- Update the conditions of the SPAs promptly in the International Passenger Revenue Accounting (IPRA) System
- Ensure the quality of BPO work remains high
- Perform QC checks on the BPO work monthly
- Provide prompt feedback on the errors to improve the quality of the BPO staff
- Compile monthly reports on QC checks for reporting to the accountant
- Ensure accuracy of billings to OAL for uplifting their passengers on SQ flights
- Review the OAL tickets with low yields to check for accuracy
- Amend the billed values where applicable before each week's billing as we cannot raise supplementary invoices to OALs for under-billings
Requirements
- Diploma in areas such as Finance, Business Administration and Finance is preferred
- Strong analytical, coordination, and communication skills
- Detail-oriented, resourceful, and comfortable solving non-routine problems
- Team player who can also work independently