About the role
AI summarisedSenior Customer Service role responsible for managing customer inquiries, resolving issues, and ensuring high satisfaction. The position involves coordinating with internal teams and maintaining service records.
BusinessFull-timeGeneral
Key Responsibilities
- Manage and resolve customer inquiries and complaints in a timely manner
- Coordinate with internal departments to address customer needs
- Maintain accurate records of customer interactions and transactions
- Provide product and service information to customers
- Process orders, forms, and applications
- Follow up with customers to ensure issues are resolved
- Identify and escalate priority issues to management
- Assist in training junior customer service staff
Requirements
- Minimum 3 years of experience in customer service
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Proficiency in CRM software
- Ability to work in a fast-paced environment
- High school diploma or equivalent; bachelor's degree preferred
- Customer-oriented mindset
- Ability to multitask and prioritize tasks
- Familiarity with Microsoft Office Suite