About the role
AI summarisedCustomer Operations Manager at ABB, a global industrial automation company. Responsible for developing and deploying global customer operations strategy and processes, managing a team, and optimizing operational excellence and customer satisfaction. Requires 8+ years experience, supply chain or engineering degree, and ERP expertise.
IndustrialFull-timeGeneral
Key Responsibilities
- Implementing Global and Hub customer support strategies and making optimization plans to increase operational excellence and customer satisfaction in the sales process.
- Focusing on the delivery performance, time to book lead time, customer cases closing lead time, percentage of digital vs. manual orders, one order-one delivery, percentage of clean orders, and Net Promoter Score.
- Ensuring the deployment of order entry and management processes: customers master data and pricing management, orders acknowledgment, orders changes, delivery notes generation, credit limit administration, and implementation of best practices.
- Implementing pre-order booking routine control checks, identifies and classifying the root causes for pre-order bookings, and taking preventive actions.
- Managing the team effectively and ensuring that the area of responsibility is properly organized, staffed and directed. Builds an effective, capable and high performing organization.
Requirements
- Bachelor's Degree in Supply Chain, Engineering or another relevant field.
- Minimum 8 years of professional experience in similar roles with extensive knowledge of the function and department processes.
- Experience in working in international environments with different cultures and languages, and managing stakeholders of varying management levels.
- ERP experience (SAP ECC/Hana and APO experience is preferred)
- Excellent communications and influencing skills
- Ability to manage, mentor and drive a high-performing team.
- Structured, results oriented, with positive outlook and high initiative.
- Work rights in Singapore.