About the role
AI summarisedManage the end-to-end order fulfillment process for semiconductor manufacturing equipment, coordinating between manufacturing, engineering, and account teams to ensure accurate configuration and timely shipment.
EquipmentOnsiteBusiness Operations
Key Responsibilities
- Manage the order fulfillment process from forecast, manufacturing slot request, booking closure and shipment for individual customer or region
- Work in cross functional groups to translate customer configuration requirements into buildable systems within manufacturing business guidelines
- Work with Product Line Managers or Product Managers and Engineering to determine and process Non-standard requests (NSRs) from customers
- Communicate status and maintenance of commitments to customers, including source inspections
- Primary interface with Manufacturing Project Managers to coordinate order shipment status and configuration changes between manufacturing and account teams
- Escalate to Account Team management as needed to resolve booking or revenue issues
- Prepare clean booking checklist (CBC) to ensure all booking requirements such as purchase orders and spec demonstration approvals are complete
- Initiate customer requested inside lead-time change requests for approvals
Requirements
- Demonstrated depth and/or breadth of expertise in specialized order management or operations discipline
- Ability to interpret business challenges and recommend best practices to improve products or processes
- Experience leading functional teams or projects with moderate resource requirements and complexity
- Advanced problem-solving skills using sophisticated analytical thought to identify innovative solutions
- Ability to communicate difficult concepts and negotiate with others to adopt a different point of view
- Proven ability to impact the achievement of customer, operational, project, or service objectives