About the role
AI summarisedProvide technical software support for Applied Materials products, focusing on researching application issues, creating installation instructions, and conducting customer training.
EquipmentOnsiteEngineering
Key Responsibilities
- Understand, research, and resolve internal and external application and systems issues
- Create, test, and verify installation/upgrade instructions for Applied Materials product releases
- Participate in product testing, documentation reviews, and user conferences
- Provide off-hours customer support via pager and cellular telephone as scheduled
- Attend internal classes for designated product lines and external classes for third-party software
- Provide on-going training to customers for technical and systems issues
- Deliver updates and reports to managers, partners and peers
Requirements
- Demonstrates conceptual knowledge of theories, practices and procedures within a technical discipline
- Applies general knowledge of business developed through education or past experience
- Ability to use existing procedures to solve standard problems and analyze information to make judgments
- Effective interpersonal skills to exchange straightforward information and check for understanding
- Willingness to provide off-hours on-call support via pager and cellular telephone
- Ability to work within standardized procedures and practices to achieve objectives and meet deadlines
- Accountable for developing own technical contribution