About the role
AI summarisedAmazon Web Services is seeking a Data Center Operations Manager to lead a team of Data Center Technicians in Singapore. The role involves managing 24x7 datacenter operations, improving workflows, ensuring KPIs are met, driving automation, and handling vendor management and large-scale events. The ideal candidate has experience in people management, technical troubleshooting, and project management.
BusinessFull-time
Key Responsibilities
- Management of the team of Data Center Technicians; this includes all aspect of people/performance/rotation management.
- Ensuring effective and efficient management of day to day 24x7 Datacenter Operations.
- Manage/Improve the workflows and throughput for data Centers Operations.
- Become a subject master in Data Center Operations.
- Ensure all operational KPIs and Metrics are being measured and met inside his/her Data Centers(s).
- Play a key part in innovation and driving automation within Data Center Operations.
- Be passionate about the quality and quantity of services being provided by the Data Center Operations team and continuously strive to improve our Customer Experience.
- Management of large scale events in the Datacenter(s).
- Part of an on-call rotation for Datacenter Issue escalations.
- Vendor management/monitoring vendor performance.
- Ensuring his/her Data Center is compliant with all relevant security policies and procedures.
Requirements
- Bachelor's degree, or 4+ years of direct people management, including performance management and employee development experience
- Experience deploying, managing, and optimizing Microsoft Windows Server, or experience in Linux OS and network troubleshooting and experience that includes strong analytical skills, attention to detail, and effective communication abilities
- In-depth knowledge and experience of change / incident management.
- Experience working with customers with a passion for delivering exceptional service, or experience in web security and experience that includes strong analytical skills, attention to detail, and effective communication abilities.
- Experience in project management including resource planning, managing schedules, reporting project status and prioritizing tasks
- Experience working in large-scale networking environments
- Experience in networking, storage systems, operating systems and hands-on systems engineering
- Data Center related certification - CDCP/S/E, CDCMP/TP.