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CBRE

ICT Engineer

CBRE
BusinessSingapore - SingaporeFull-time1 weeks ago
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About the role

AI summarised

CBRE is seeking an ICT Service Delivery Technician to provide on-site support for ICT and engineering services in a data center environment. The role involves installing, relocating, and decommissioning IT equipment, providing problem-solving support, escorting third-party engineers, and ensuring compliance with site standards. The ideal candidate has 1-2 years of experience and a technical diploma or equivalent.

BusinessFull-time

Key Responsibilities

  • Receive, review, and complete IT equipment installation, relocation and decommission requests within timeframes and to industry standards.
  • Provide problem-solving support. This includes server reboots, backups, visual inspections, etc.
  • Escort third-party engineers and ensure their compliance with the site standards.
  • Receive, respond, and assign break and fix tickets within the agreed timeframe or escalate if they cannot be resolved.
  • Ensure that on-site documentation including work-related standard operating procedures are created, reviewed & updated whenever there is an instruction or process change.
  • Receive, assess, and complete patching and de-patching requests.
  • Develop a good working relationship with all members of staff and client representatives.
  • Provision and fault diagnosis and rectification of network channel connectivity, installation, relocation & decommissioning of IT equipment, and general engineering maintenance & housekeeping of the critical services.
  • Ensure a safe and healthy working environment while maintaining a professional image.

Requirements

  • Training in a Technical discipline having served an apprenticeship or equivalent with 1-2 years of job-related experience.
  • In lieu of a diploma, a combination of experience and education will be considered.
  • Must meet the physical requirements of this role.
  • Ability to follow basic work routines and standards in the application of work.
  • Communication skills to exchange straightforward information.
  • Working knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
  • Strong organizational skills with an inquisitive mindset.
  • Basic math skills. Ability to calculate simple figures such as percentages, discounts, and markups.