About the role
AI summarisedAirbus Avionics, an OEM within Airbus, provides avionics and radomes products. This role is based in Singapore and manages end-to-end spares and repair activities for Airbus's Asia-Pacific (APAC) and China customer base, ensuring high levels of customer satisfaction and operational efficiency.
AerospaceOnsite
Key Responsibilities
- Manage daily spares and repair orders, liaising with customers and repair stations to ensure timely processing.
- Ensure customer satisfaction and contribute to maintaining a Top 3 supplier rating.
- Collect all spares and repair activity inputs for regional weekly reporting and invoicing (including repair status and performance).
- Manage Spares and Repair Orders within SAP and other systems, updating repair data files for reporting and invoicing.
- Process Purchase Orders received from repair stations in SAP and follow up on repair progress status.
- Monitor Spare Part stocks across Singapore and local repair stations, coordinating replenishments with Toulouse when necessary.
- Manage warranty claims for assigned customer portfolio and pursue outstanding payments to meet debt objectives.
- Apply commercial policy strictly while identifying business opportunities through daily customer interaction.
Requirements
- Diploma holder with a minimum of 3 years' experience in Sales Administration or Logistics.
- High proficiency in MS Excel/Gsheet and SAP.
- Proven ability to manage customer relationships and drive customer satisfaction.
- Strong cross-functional and multi-cultural relationship management skills.
- Independent, tenacious, and solution-driven approach to problem-solving.
- Ability to work autonomously within defined scopes while being a strong team player.