About the role
AI summarisedThe Digital Workplace Systems Engineer designs, integrates, and supports AI‑enhanced digital employee experience platforms, linking them with ServiceNow and automating endpoint remediation. The role also trains support teams, creates SOPs, and drives continuous service improvement through analytics and automation.
ElectronicsOnsiteInformation Technology
Key Responsibilities
- Configure, optimize, and maintain integration between the DEX and ServiceNow ITSM platforms
- Enable real-time enrichment of ServiceNow incidents with endpoint telemetry, including device performance, configuration status, and health scores
- Support AI agent integration with DEX to facilitate natural language queries and endpoint actions via ServiceNow
- Manage automated remediation workflows initiated from the ServiceNow interface using DEX platform capabilities
- Ensure Service Desk and Deskside Support teams are trained on DEX utilization, including dashboards, alerts, and device intelligence analytics
- Develop and maintain standard operating procedures (SOPs) for leveraging DEX insights
Requirements
- Bachelor's degree in Information Technology, Computer Science, or equivalent
- At least 4 - 5 years