About the role
AI summarisedThe role involves overseeing customer experience initiatives within a program management capacity, focusing on strategy, stakeholder engagement, and process optimization.
BusinessFull-time
Key Responsibilities
- Develop and implement customer experience strategies
- Coordinate cross-functional teams to enhance service delivery
- Analyze customer feedback and performance metrics
- Lead customer journey mapping and improvement projects
- Manage customer relationship initiatives
- Collaborate with marketing and product teams to align CX goals
- Monitor KPIs related to customer satisfaction and retention
Requirements
- Proven experience in customer experience management
- Strong analytical and problem-solving skills
- Excellent communication and stakeholder management
- Proficiency in CRM and customer data tools
- Knowledge of customer journey mapping and analytics
- Ability to lead and mentor teams
- Experience with process improvement methodologies