Jobfoundry
Jobfoundry
Apple

Business System and Process Manager

Apple
TechnologySingaporeFull-time1 weeks ago
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About the role

AI summarised

This role is a Business Process and Systems Manager at Apple, part of the Pacific Ops System & Process Function. The manager will lead cross-functional initiatives to define, build, and roll out innovative technology and business process solutions for Pacific Operations, including Reseller Operations, Online Store Fulfillment, Retail Fulfillment Logistics, Supply/Demand Management, and Product Operations. The position requires expertise in fulfillment supply chain, project management, and process management.

TechnologyFull-timeOperations and Supply Chain

Key Responsibilities

  • Leverage industry trends, standard methodologies, innovative technology and process improvement ideas.
  • Lead and implement cross-functional change management initiatives across all Apple's product lines, influencing decisions through collaboration, leadership and a customer-focused approach.
  • Devise and implement in partnership with cross-functional business users (e.g. Finance, Sales, etc), Freight Forwarders, 3PL Warehouse, Apple OEM's, IS&T business and system solutions that meet the changing business conditions.
  • Project manages cross-functional re-engineering implementations.
  • Work towards effective change management when necessary.
  • Ensure process integration across organization, both regionally and globally.
  • Develop good, up-to-date knowledge of IT capabilities and able to work closely with IS&T.
  • Work within the business (cross functionally and cross regions) to document and gain final approval for Business Requirements.
  • Together with the Business Process Owner to enhance the Business Processes to meet requirements.
  • Articulate Business Requirements to IS&T Consultants and assist in the formulation of a prototype or proof of concept solution.
  • Work with the IS&T Consultants to design the final solution to meet the requirements.
  • Lead the User acceptance test and implementation of the business change and supporting systems change across Apple Pacific.

Requirements

  • In-depth knowledge and experience in project and process management.
  • Minimum of 6-8 years relevant experience.
  • Proven track record of leading strategic projects combined with the ability to execute at tactical project-level activities and tasks.
  • SAP System and process savvy.
  • Strong Project Management experience with attention to detail.
  • Proven experience working effectively in a matrixed, global organization.
  • Good process re-engineering skills.
  • Excellent operation issue resolution skill.
  • Excellent people and communication (written and spoken) skills.
  • Good teamwork attitude.
  • Ability to work with ambiguity.
  • Self-motivated, driven individual who is comfortable working in a global, fast-paced environment.
  • Prior consulting experience in a similar hi-tech industry is desirable.
  • Proven experience as a change agent having effectively implemented change in large cross functional organization.
  • Large Cross Functional project implementation experience.
  • Experience working on projects for teams based outside Singapore, e.g. virtual teams.