About the role

AI summarised

The RCC Outreach Technical Project Manager at Apple leads direct-to-customer communication projects on the Apple Store Online team, bridging business partners and engineering teams to ensure scalable transactional communications infrastructure. This role requires technical project management skills, navigating ambiguity, and collaborating with a globally distributed team.

TechnologyFull-timeSupport and Service

Key Responsibilities

Lead the charge on executing direct-to-customer communications, traversing an array of project and program management skill sets.
Navigate rapid development cycles and an environment of ambiguity, making sound decisions for your teams even when information is incomplete.
Act as the bridge between business partners and engineering teams, translating business requirements into technical realities.
Ensure our transactional communications infrastructure scales flawlessly to support Retail customers worldwide.

Requirements

Proven track record in technical project or program management, with detailed knowledge of product development processes.
Superior communication, organizational, and leadership skills, with the ability to filter and distill relevant information to the right audience.
Skilled in navigating environments of ambiguity and uncertainty; remains flexible and calm during rapid development cycles and can set direction even when data is missing or incomplete.
Self-motivated and proactive, with proven creative and critical thinking skills and a habit of consistently challenging the status quo to propose new solutions.
Detailed project tracking abilities and a strong track record of meeting deliverables on time.
Ability to work outside of typical business hours and flexibility to travel per business needs.
Working knowledge of technologies and skills used by engineering teams, including back-end JavaScript frameworks, HTML, and CSS.
Fundamental understanding of databases (RDBMS and NoSQL) as well as CI/CD pipelines and strategies.
Advanced knowledge of both Agile and Waterfall project methodologies.
Experience working within or collaborating with a globally distributed team across multiple time zones.
BA/BS computer-related degree preferred, or a combination of relevant work experience and Certified PMP or Scrum Master is a plus.