About the role
AI summarisedThis is an IT infrastructure support role at a global real estate consultancy. The Executive will provide first-line technical support, maintain systems, and assist with IT projects to ensure smooth daily operations.
BusinessFull-timeGeneral
Key Responsibilities
- Provide first-line technical support to employees by troubleshooting and resolving hardware, software, and device issues (desktops, laptops, printers, and mobile devices) promptly to minimize downtime
- Maintain accurate documentation of incidents, resolutions, and technical knowledge base articles
- Install, configure and maintain IT hardware, software and applications
- Track and update IT equipment and software inventory to ensure accurate asset management
- Participate in IT improvement projects, system upgrades and other technology initiatives
- Perform other related duties as assigned to support operational efficiency
Requirements
- Minimum 2 years of experience in IT Helpdesk or Technical Support
- Strong knowledge of Microsoft Windows OS, Microsoft Office and SaaS applications
- Skilled in troubleshooting, system configuration and IT asset management
- Highly organized, independent and capable of managing multiple tasks in a fast-paced environment
- Excellent communication, coordination and problem-solving skills
- Service-oriented and collaborative team player
- Diploma in Information Technology or equivalent