About the role
AI summarisedSenior Field Process Engineer at a semiconductor equipment company, responsible for customer support, process startup, and development at customer sites. The role involves collaborating with account teams, performing equipment startups, designing experiments, and troubleshooting to meet customer technology needs.
EquipmentFull-timeField Process Engineering
Key Responsibilities
- Work closely with Account team and customers to understand customer technology roadmaps, process flow, inflection points, requirements and business issues / challenges. Identify areas where Lam is able to value-add.
- Work with Account team and customers to execute to penetration and defense strategy, including coordinating with Global Product Group on product demonstration
- Perform startup of 'capacity add' Lam systems i.e. match results to existing systems and applications
- Design and complete simple DOE evaluations to characterize process window for new installations or Lam recommended field hardware modifications / upgrades
- Conduct experiments and tests, collect and analyze data and generate reports for both internal and external distribution
- Develop new processes to new and/or existing customer applications
- Professionally represent the company to the customer. Utilize knowledge of company's product lines and services to keep existing / potential customers informed when new/additional needs are identified
- Develop good customer relations during start-up and trouble-shooting
- Maintain company's assigned equipment (computer, tool kit, diagnostic test equipment, spare parts etc) in good working condition, secure and accounted for
- Ensure safe working condition at work site
- Any other duties as assigned by the Immediate Supervisor
Requirements
- Work closely with Account team and customers to understand customer technology roadmaps, process flow, inflection points, requirements and business issues / challenges. Identify areas where Lam is able to value-add.
- Professionally represent the company to the customer. Utilize knowledge of company’s product lines and services to keep existing / potential customers informed when new/additional needs are identified
- Minimum Qualifications:
- PhD in Electronics, Chemistry, Physics, Material Science, or related field; or Masters of Science with 3+ years of relevant work experience; or Bachelors of Science with 5+ years of work experience.
- Good communication and interpersonal relations skill
- Preferred qualifications
- Foundational analytical, problem solving, and decision-making skills.