Jobfoundry
Jobfoundry
CIMB

Consumer, Retail Channels, Cards Tech Principal Specialist SG

CIMB
BusinessSingaporeFull-time4 months ago
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About the role

AI summarised

This is a senior technical specialist role in consumer banking technology, responsible for application support, maintenance, and project delivery for consumer banking applications such as ATM, eStatements, and digital acquisition platforms. The role involves incident management, system health checks, vendor coordination, and ensuring compliance with ITIL/COBIT processes.

BusinessFull-timeGeneral

Key Responsibilities

  • Provide level 2 support for consumer banking applications issues, for Consumer applications (such as ATM, eStatements, Digital Acquisition platforms - Personal Loan, Premium Financing, eMortgage)
  • Attend to system alerts, perform diagnostics, and timely escalates the issues to Tech Head and / or vendor (when necessary)
  • Follow IT Incident Management SOP, to track and resolve the tickets raised by users
  • Conduct regular health check on Consumer Banking applications, including resource utilization and scheduled tasks completion status
  • Assist in applying patches, updates and fixes. Perform verification in testing environment prior to the implementation in production environment
  • Conduct post implementation verification after deployment of changes to production environment
  • Lead end-to-end delivery for enhancement for Consumer applications enhancement, and work close with Project Delivery manager to deliver projects for Consumer applications
  • Support other projects which involved Consumer applications within the portfolio
  • Work closely with vendor to drive the analysis of business requirements, design technical solutions, and work with vendor to develop the enhancements for Consumer Banking applications
  • Coordinate testing (SIT/UAT), manage timelines, and ensure on-time delivery with no / minimal disruption to business operations
  • Assist bank users with Consumer application troubleshooting
  • Support end-users in testing and validating fixes before deployment to production

Requirements

  • Bachelor degree in IT, Computer Science or related fields
  • Any professional certificate whether as business analyst/ architect/ technical like ITIL, middleware certification is good to have
  • Min. 5 years in the same role/capacity in Application Management, preferably in banking sector
  • Knowledge in application management and SDLC, ITIL/COBIT processes in a banking environment
  • Experience in support and troubleshooting for Production and UAT/SIT (coordination and hands-on)
  • Good sense in new technologies landscape
  • Good communication skill and ability to present technical proposals to stakeholders
  • Understanding of application infrastructures including hardware, storage, network, databases
  • Experienced in any of the following areas will have added advantage: AWS and related technologies
  • Microservices, API Gateway
  • IBM WebSphere Application Server, IBM HTTP Server, JBOSS, Apache Web Server, Apache Tomcat, WebLogic Application Server
  • AIX, Linux and Windows
  • Web development technology knowledge in areas like HTML, JavaScript, CSS, jQuery, Backbone.js
  • Mobile App developments knowledge in iOS and Android