About the role
AI summarisedProvide comprehensive IT support to colleagues, manage incidents, service requests, and maintain a stable computing environment for Satair operations.
AerospaceOnsite
Key Responsibilities
- Support colleagues with IT Incidents and Service Requests
- Drive and coordinate Major Incidents to ensure timely resolution and communication
- Manage client software composition and version through official tools
- Monitor automatic jobs and resolve or escalate any issues encountered
- Manage hardware and software lifecycle, including procurement and asset management
- Maintain PC security and access control, including virus checks and disk encryption
- Manage printer setup and other peripheral equipment support
Requirements
- Bachelor's Degree or 1+ years experience within IT Support
- ITIL Foundation certified
- Broad understanding of IT (hardware, software, network, communication)
- Experience or understanding in network topics such as DHCP and DNS
- Experience or understanding in printer troubleshooting and Print Management
- Experience with IT Asset Life Cycle Management (CMDB)
- Proven ability to write technical documentation and Knowledge Articles