About the role
AI summarisedThe Associate Executive, Insurance & Claims manages motor insurance claims for a transportation company, guiding claimants and coordinating with stakeholders to optimize claims recovery and minimize losses. This role involves accident reporting, claims management, and liaison with workshops, insurers, and legal parties.
TransportFull-timeGeneral
Key Responsibilities
- Manage accident reporting and explain claims process to customers, e.g. Bus Captain, Taxi/Private Hire Vehicle Hirer, Relief driver, etc.
- Exercise good claims management to achieve KPI target for claims result.
- Being part of the team, to ensure company's losses are recovered from third party or to defend the claims from claimants arising for road accident.
- Arrange with workshop or relevant parties to liaise with third party insurers/workshops, solicitors, passengers on behalf of SMRT Buses / Strides Premier Fleet of Vehicles.
- Coordinating and liaising with the relevant departments in SMRT Buses / Strides Premier Fleet of vehicles or its other associates and agents in the pursuit of any claim.
Requirements
- Candidate must possess at least a Certificate or Diploma in General Insurance.
- Minimum with 2 years' experience in processing Motor insurance claims.
- Results-oriented and effective team player with an eye for details and business processes in a dynamic environment.
- Possess strong analytical skills to identify cause of problems & recommend solutions.
- Good negotiation, problem solving, and analytical skills
- Possess excellent written and verbal communications skills
- PC Skills: Proficient in Microsoft Windows, Word, Outlook and Excel.