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Applied Materials

Global Product Support (GPS) Engineer (Etch/ PVD)

Applied Materials
Equipment EngineeringSingapore,SGPOnsitePosted 3 months ago
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About the role

AI summarised

The Global Product Support (GPS) Engineer for Etch/PVD at Applied Materials is responsible for developing service procedures, supporting new product introduction, conducting failure analysis, and creating training materials for customer-facing technical teams. This role bridges engineering, manufacturing, and field support to ensure product reliability and successful deployment of etch and PVD equipment. The position requires deep semiconductor industry experience, strong communication skills, and the ability to work across internal and external teams.

EquipmentOnsiteEngineering

Key Responsibilities

  • Develop new procedures and Best Known Methods (BKMs) to service new products. Contribute to the FMECA process.
  • Participate in or own first chamber Build & Test in Apps lab. Solve issues, or work with Engineering to address issues identified. Work with Manufacturing to develop procedures and participate (if required) on New Product final test
  • Partner with Quality & Reliability (Q&R) group to review and address Top Field Issues. Participate in or own CAPA process. Conduct or facilitate Failure Analysis (FA) if needed
  • Develop and document procedures to install (start-up), retrofit and maintain the product (Technical Product Manuals)
  • Develop new procedures, Customer Engineering Notices (CENs), Internal Service Bulletins (ISBs) and troubleshooting guides as required
  • Develop initial training package for new products and work with Global Technical Training (GTT) to develop training class.
  • Train Customer Engineers (CEs), Process Engineers (PSEs) and Technical Product Support (TPS) assigned to customers who will receive ELS Shipments, prior to shipping
  • Identify new parts that require to be stocked by AGS and work with them to ensure parts are stocked in correct locations

Requirements

  • More than 5 years of relevant experiences in semiconductor industry
  • Prior experiences in PVD or Etch equipment are preferred
  • Excellent communication and interpersonal skills
  • Confident in liaising with internal and external stakeholders of various seniorities