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DBS Bank

ED, Head of Technology Service Management & Governance, SRE & Governance, Group Technology

DBS Bank
BusinessSingapore - EastFull-time4 weeks ago
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About the role

AI summarised

The Head of Technology Service Management & Governance is a senior leadership role at a bank, responsible for overseeing service management, governance, and site reliability engineering (SRE) functions within Group Technology. The role involves defining strategy, managing incidents and changes, ensuring compliance, and driving operational excellence across technology services.

BusinessFull-timeGeneral

Key Responsibilities

  • Define and drive the overall strategy for Technology Service Management, Governance, and SRE across Group Technology.
  • Establish and maintain robust IT service management frameworks (ITIL) and governance processes to ensure operational excellence.
  • Lead the incident, problem, and change management processes to minimize service disruptions and ensure timely resolution.
  • Oversee the governance of technology risks, controls, and compliance with regulatory requirements (e.g., MAS, SOX).
  • Drive the adoption of Site Reliability Engineering practices to improve system reliability, scalability, and performance.
  • Manage vendor relationships and third-party service providers to ensure adherence to service level agreements.
  • Develop and report key performance indicators (KPIs) and service level metrics to senior management and stakeholders.
  • Foster a culture of continuous improvement, automation, and innovation within the service management and SRE teams.
  • Collaborate with other technology and business units to align service management strategies with organizational goals.
  • Provide leadership, mentorship, and career development for the service management and governance teams.

Requirements

  • Minimum 15 years of experience in technology service management, IT governance, or related fields, with at least 8 years in a leadership role.
  • Bachelor's degree in Computer Science, Information Technology, Engineering, or a related discipline.
  • Deep knowledge of IT service management frameworks (ITIL) and governance standards (COBIT, ISO 20000).
  • Strong understanding of Site Reliability Engineering principles and practices.
  • Proven experience in managing technology risks, controls, and regulatory compliance in the banking or financial services industry.
  • Excellent leadership and people management skills with the ability to build and develop high-performing teams.
  • Strong analytical and problem-solving skills with a data-driven approach to decision making.
  • Excellent communication and stakeholder management skills, with the ability to influence at all levels.
  • Relevant certifications such as ITIL Expert, COBIT, CISSP, or CISM are preferred.
  • Experience with cloud technologies, automation tools, and DevOps practices is a plus.
  • Ability to travel occasionally for regional engagements.