About the role
AI summarisedJoin the Customer Operations team at Rolls-Royce in Singapore to manage end-to-end customer service delivery. This role acts as the voice of the customer internally, ensuring operational excellence across regional service activities by coordinating with cross-functional teams to support fleet performance and drive continuous improvement.
AerospaceOnsiteServices
Key Responsibilities
- Act as the primary interface with customers, managing service delivery and supporting fleet health performance.
- Serve as the voice of the customer internally, ensuring customer priorities are clearly communicated and actioned across departments.
- Coordinate with internal stakeholders (Fleet Planning, MRO, Engineering, Supply Chain, Commercial) for seamless service execution.
- Manage customer orders, service requests, and operational activities from initiation to completion.
- Embed and execute the Customer Operations Production System through structured governance and planning activities.
- Monitor operational performance, track key KPIs, and ensure timely escalation and resolution of issues.
- Drive continuous improvement initiatives through process optimization and customer engagement activities.
- Prepare reports, dashboards, and presentations to support operational reviews and decision-making.
Requirements
- Diploma or equivalent in Business, Engineering, Supply Chain, or a related discipline.
- 2–5 years of experience in customer operations, service coordination, or order management.
- Strong stakeholder management and coordination skills across multiple functions.
- Ability to manage competing priorities in a fast-paced, operational environment.
- Strong analytical thinking with the ability to interpret operational data.
- Familiarity with ERP systems (e.g., SAP) and operational workflows.