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Jobfoundry
EY

ServiceNow Platform Engineer (Financial Services) Consultant/Senior Consultant

EY
BusinessSG, 048583Full-time3 days ago
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About the role

AI summarised

This is a ServiceNow Platform Engineer Consultant/Senior Consultant role at a consulting firm, focusing on financial services clients. The role involves designing, implementing, and optimizing ServiceNow solutions across ITSM, ITOM, ITBM, CSM, HR, SecOps, and GRC modules, with responsibilities including technical architecture, development, integration, and client advisory.

BusinessFull-timeGeneral

Key Responsibilities

  • Design, develop, and implement ServiceNow solutions across ITSM, ITOM, ITBM, CSM, HR, SecOps, and GRC modules.
  • Lead technical workshops and requirements gathering sessions with clients.
  • Configure and customize ServiceNow applications using JavaScript, Glide, and other scripting languages.
  • Integrate ServiceNow with external systems using REST/SOAP APIs, LDAP, SSO, and MID Server.
  • Implement Discovery, Service Mapping, Event Management, and Orchestration for ITOM.
  • Develop and maintain Flow Designer workflows, IntegrationHub spokes, and Performance Analytics dashboards.
  • Provide technical guidance and mentorship to junior team members.
  • Manage client relationships and ensure successful delivery of projects within scope and timeline.
  • Stay updated with ServiceNow platform releases and new features to recommend improvements.
  • Contribute to pre-sales activities including solution demonstrations and proposal development.

Requirements

  • 3+ years of hands-on experience with ServiceNow platform development and implementation.
  • Strong proficiency in JavaScript, Glide, and ServiceNow scripting.
  • Experience with ITSM, ITOM, ITBM, CSM, HR, SecOps, or GRC modules.
  • Knowledge of REST/SOAP APIs, LDAP, SSO, and MID Server integration.
  • Experience with Discovery, Service Mapping, Event Management, and Orchestration.
  • Familiarity with Flow Designer, IntegrationHub, Performance Analytics, and Virtual Agent.
  • ServiceNow Certified System Administrator certification required.
  • ServiceNow Certified Application Developer or Certified Implementation Specialist preferred.
  • Bachelor's degree in Computer Science, Information Technology, Engineering, or related field.
  • Excellent communication and stakeholder management skills.
  • Ability to work in a fast-paced consulting environment and manage multiple priorities.
  • Willingness to travel occasionally for client engagements.