About the role

AI summarised

The Supplier Manager Customer Operations role is responsible for ensuring customer satisfaction by closely managing Airbus Suppliers' activities and performance against Supplier Support Conditions (SSC & GCP) within the context of aircraft purchase agreements. This involves serving as a key interface between airline customers and Airbus suppliers to resolve complex contractual queries, manage relationships, and drive continuous improvement.

AerospaceOnsite

Key Responsibilities

Resolve customer queries related to contractual supplier management (SSC/GCP) for a portfolio of suppliers, interfacing with suppliers and relevant Airbus departments.
Manage key customer relationships regarding supplier performance KPIs, improvement plans, rating results, and service initiatives.
Conduct regular visits to main customers to maintain relationships and address concerns.
Contribute to senior management briefs for both supplier and customer meetings regarding supplier performance issues.
Drive supplier adherence to Airbus contractual requirements and standards, including following up on low rating scores and negative comments.
Contribute to the development of long-term supplier improvement plans based on recurrent customer issues.
Propose and lead improvement projects within the supplier support management context based on customer feedback (CSIP).

Requirements

5-year degree in engineering and/or Business school.
At least 5 years of experience in similar activities, including Supplier Management/Contract Management.
Proven knowledge of Airlines business & operations, Customer services, and Supplier management.
Excellent written and spoken English negotiation level.
Strong leadership skills, assertiveness, and proactive approach.
Excellent communication and interpersonal skills to manage diverse stakeholders.
Ability to work autonomously, in a team, and adapt to different cultural environments.
Stress resistance and good personal organization.