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OCBC

Platform Lead/Program Director – Consumer Self Service Channels (MD/ ED)

OCBC
BusinessOCBC SingaporeFull-time2 weeks ago
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About the role

AI summarised

This is a senior leadership role (MD/ED) at a major bank, serving as Platform Lead and System Owner for the bank's consumer internet and mobile banking platforms. The role is accountable for the stability, resilience, and operational excellence of these critical digital channels, as well as driving the delivery of new digital capabilities. The position involves managing stakeholders, budgets, risk, and a team of scrum masters, with a focus on ensuring a consistent, seamless, and secure customer experience.

BusinessFull-timeGeneral

Key Responsibilities

  • Lead business partnership and prioritisation, working closely with Business to shape and maintain the platform's book of work in line with the business strategy and technology roadmap.
  • Own end-to-end delivery of business and technology outcomes, ensuring alignment with strategic priorities and maximising value from investment.
  • Influence and align stakeholders across Business, Technology, and regional teams to ensure consistent, scalable, and channel-aligned solutions.
  • Partner with Architecture and Engineering to define, govern, and enforce architecture and design patterns that drive reusability, scalability, and maintainability across the region.
  • Champion customer and employee experience, collaborating with Product Owners and GCOO partners to ensure frictionless journeys and high-quality internal processes.
  • Establish the right team structure, governance, and operating model, including defining roadmaps, resources, budgets, schedules, and delivery milestones.
  • Ensure deliverables comply with bank policies and regulatory requirements and provide timely and transparent updates to project sponsors and senior stakeholders.
  • Proactively address delivery obstacles and ensure timely resolution of issues to keep execution on track.
  • Drive continuous improvement to uplift delivery quality, engineering standards, and productivity.
  • Manage stakeholders and communication across multiple functions and geographies.
  • Accountable for the overall health and performance of the platform in production, ensuring stability and availability against committed service levels.
  • Lead incident management, ensuring robust processes for rapid triage, escalation, and timely service restoration.

Requirements

Requirements were not listed in the extracted data for this post.