About the role
AI summarisedThis is an anti-scam specialist role at a bank, responsible for identifying and handling suspicious transactions in real-time to prevent fraud. The role involves investigating sophisticated fraud cases, coordinating with law enforcement, and analyzing fraud trends.
BusinessFull-timeGeneral
Key Responsibilities
- Independently assess, intercept, and manage sophisticated fraud transactions, with a particular focus on those leveraging emerging technologies, hybrid attacks combining multiple communication channels, and social engineering tactics.
- Investigate and mitigate financial losses from increasingly prevalent scam types affecting Singapore, such as phishing scams, job scams, investment scams, e-commerce scams, and government official impersonation scams.
- Identify victims by asking appropriate questions and providing necessary counselling and education regarding fraud cases.
- Coordinate effectively with Singapore law enforcement agencies, such as the Singapore Police Force (SPF), and understand and align with relevant regulatory changes and government initiatives in scam prevention and enforcement.
- Collect information from victims via various interaction methods and analyze/study emerging fraud trends and patterns, including the types of scams prevalent in Singapore. Maintain a comprehensive database of detected/reported frauds for timely retrieval and analysis, potentially utilizing data analytics and machine learning insights.
- Able to perform rotational shifts, including weekends & public holidays, from 8 am to 12 am daily.
Requirements
Requirements were not listed in the extracted data for this post.