About the role
AI summarisedThe Sr. Partner Development Manager for Amazon Leo serves as the primary technical point of contact for strategic reseller partners, technology solution distributors, and systems integrators across the Asia Pacific and Japan region. This role focuses on ensuring successful deployment, management, and support of Amazon Leo satellite connectivity services through technical guidance, partner onboarding coordination, and technical optimization initiatives. The position requires strong technical acumen, partner-facing skills, and project management abilities to maintain high technical standards and drive continuous improvement in partner service delivery, while complying with export control regulations.
BusinessFull-timeSolutions Architect
Key Responsibilities
- Serve as primary technical point of contact for strategic APJ partners post-launch, ensuring optimal performance and technical success of Amazon Leo service delivery through partner channels
- Provide proactive technical guidance to partner technical teams, monitoring performance metrics and conducting regular technical reviews to maintain high service delivery standards
- Coordinate partner onboarding and integration projects, managing timelines, dependencies, and technical milestones across multiple partner accounts in the APJ region
- Manage technical support processes for partner-reported issues, ensuring rapid resolution and maintaining partner confidence in Amazon Leo technical capabilities
- Coordinate engineering support resources and drive technical optimization initiatives across the APJ partner ecosystem
- Engage partners and their field teams in technical workshops and focused meetings to communicate technical best practices and post-sales support protocols
- Develop and refine partner-facing technical collateral, integration guides, and troubleshooting documentation
- Work closely with Partner Account Managers (PAMs) to align technical operations with business objectives while maintaining Amazon Leo's high standards for system performance
- Identify opportunities to improve partner technical capabilities through training, certification programs, and technical enablement initiatives tailored to APJ market requirements
- Coordinate with Customer Delivery Engineers (CDEs) and Customer Delivery Managers (CDMs) for complex partner integrations requiring custom technical solutions or project coordination
- Enable rapid problem-solving protocols through direct operational integration and coordination with internal engineering teams
- Monitor partner service delivery quality, technical KPIs, and operational health metrics to drive continuous improvement across the APJ region
Requirements
- Experience in written and verbal communication with the ability to present complex technical information in a clear and concise manner to executives and non-technical leaders
- Bachelor's degree in Science, Technology, Engineering, or Mathematics (STEM), or experience working in Science, Technology, Engineering, or Mathematics (STEM)
- Experience with mission-critical, 24x7 operations
- AWS certification, such as AWS Solutions Architect, or a similar cloud certification, or Associate's degree or above
- Experience with quality and metrics processes
- Experience in Incident Management, Threat Management, Corporate Investigations, Law Enforcement, Security Operations, Crisis Management or a related field that involves conducting threat assessments, workplace investigations, and/or incident response
- Experience as a technical lead supporting partner ecosystems, internally or externally in a partner-facing role
- Proven experience working with reseller partners, systems integrators, or technology distributors in telecommunications or satellite connectivity in the APJ market
- Track record in influencing partner technical teams in operational and strategic technical decisions
- Project management experience coordinating partner integrations, technical onboarding, or multi-stakeholder deployments
- Networking certifications (CCNA, CCNP, or equivalent) or telecommunications/satellite industry certifications
- 3+ years hands-on experience with satellite VS