About the role

AI summarised

The Customer Service Operations role at Agilent Technologies involves managing end-to-end customer experiences, from order fulfillment to post-sales support, including issue resolution, coordination across internal teams, and administrative tasks such as invoicing and contract management. The role requires proficiency in SAP and Microsoft Office, along with at least two years of customer service experience in a service or operations environment. It is a full-time, day-shift position with no travel required.

Life SciencesOnsite

Key Responsibilities

Provides pre-sales and/or post-sales consulting to benefit Agilent customers in areas such as product/service order fulfillment processes
Handles customer service requests such as end-to-end order status management, repair/calibration requests, product changes or returns
Manages accounts receivable collections and invoicing requirements
Addresses contract issues/administration or lease administration
Resolves customer service issues for complex, multi-country or multi-regional accounts
Acts as a liaison between customers and appropriate internal organizations such as Sales, Manufacturing, Logistics and Service Delivery
Influences changes to production and/or shipping schedules and price changes
May identify and follow up on business opportunities
May be responsible for project management of country, regional or multi-country projects

Requirements

Bachelor's degree or equivalent
Post-graduate, certification, and/or license may be required
Proficient in Microsoft Office applications (e.g. Excel, Word, Outlook) for daily operational, reporting, and communication tasks
Experience using SAP systems for service coordination, order management, or customer support activities
Basic IT knowledge, including familiarity with AI‑enabled or digital productivity tools, is an added advantage
At least two (2) years of relevant customer service experience
Preferably within a service, operations, or support environment