About the role
AI summarisedProvide end-to-end customer service and technical support for Mobile (mainly Marine and including Industrial applications) products across the APAC region. This role is critical in maintaining customer satisfaction by addressing technical issues, coordinating resolutions, and managing the customer lifecycle through direct support or via partners.
AerospaceOnsiteServices
Key Responsibilities
- Act as the primary contact for customer queries regarding products, service requirements, and technical issues across APAC.
- Provide pre-sales and post-sales support, including coordinating remote or on-site troubleshooting and commissioning.
- Assist in diagnostic work such as data analysis, failure analysis, and root-cause identification for technical resolutions.
- Support service operations including installation, commissioning, routine maintenance, repairs, and overhaul activities.
- Manage warranty claim evaluations by reviewing technical evidence and coordinating with the Failure Analysis Center (FAC).
- Maintain detailed technical documentation, service reports, troubleshooting logs, and commissioning records.
- Support crisis management efforts by coordinating recovery plans to ensure minimal customer disruption.
Requirements
- Diploma or Degree in Electrical, Mechanical, Mechatronic Engineering, or other relevant disciplines.
- 2–5 years of experience in technical support, service operations, customer service engineering, or commissioning.
- Ability to provide end-to-end technical support for Mobile/Marine products.
- Proven ability to coordinate resolutions with internal teams (Engineering, R&D) and external partners.
- Strong problem-solving skills for technical issue resolution.
- Must have the legal right to work in Singapore.